Location: Head Office, Clayhill, Lyndhurst, Hampshire, SO43 7DD
Hours & Working Pattern: 40 hours per week, Monday to Friday. Some flexibility is required, and occasional evening or weekend work may be requested
Salary: £13.61 per hour inclusive of tronc
We are delighted to start the search for a new role within the Commercial team as Gatherings Co-Ordinator. This role will form part of the Gatherings coordinators team that handle all gatherings enquiries from proposal making, to event negotiations, contract negotiations and the handover process of functions to the operational teams.
The position is a commercial role ensuring excellent communication between potential clients whether travel trade, corporations or high-net individuals enquiring to host gatherings across the PIG hotels as well as the business development team and operations.
Key Responsibilities:
Gatherings day to day client relationships:
- Act as the main contact for event planners whether from travel trade, corporations and high-net consumers for any enquiries relating to gatherings at the PIG
- Daily reservation operations for gatherings including private dining, meetings, incentives, exclusive uses and weddings
- Handle request for proposals that meet clients’ briefs, inventory management, pricing and contract negotiations
- Manage guest expectations with a creative mind allowing for that extra 5%
- Once clients have confirmed, handle pre-event information such as number of delegates, rooming lists, menu selection and dietary requirements that ultimately delivers a comprehensive function sheet for each gathering for the operational teams to deliver exceptional events at any of our PIG locations
Customer Experience and Quality Assurance:
- Ensure high standards of customer service, managing guest profiles accurately across systems to support business development objectives and goals
- Monitor and improve quality standards through regular review of mystery shop results, customer feedback, and service metrics.
Collaboration and Communication:
- Foster effective communication channels with Assistant General Managers, Duty Managers, to ensure seamless operational delivery and communication relating to managed enquiries and client expectations
- Provide seamless operational support to operational teams as needed, ensuring quick resolution of issues and continued service excellence.
Experience, Skills & Qualifications:
- Proven experience as a Gatherings co-ordinator, or similar role in a hospitality/customer service environment.
- Commercially driven, with experience in event & sales process handling.
- Proficient in hospitality software including Opera Sales & Events, Sevenrooms, Trybe.
- Excellent communication, analytical, and see development and opportunities with a continuous improvement mindset.
- A background in hospitality is essential.
Other Details:
The role involves some travel throughout the year, mainly to our hotels in locations across the English countryside as well as industry events and conferences.
We are dedicated to making THE PIGs an inspiring, exciting, and fun place to work and in return for your commitment to us you can expect something a little different:
- Staff stays – free B&B.
- Pension
- Critical Illness Cover
- Life Assurance
- 35% discount on food, beverages & treatments.
- Take home goods – cost price.
- Free access for you and your family to an on-demand GP, Physiotherapy, and counselling services through Help@Hand.
- A range of learning & development courses.
- Anniversary vouchers – dinner with wine for 2.
- Perkbox Online Highstreet discount platform
To view our full range of perks, visit our ‘What we can do for you’ section on our career’s webpage: jobs.thepighotel.com
Home Grown Hotels is committed to encouraging equality, diversity, and inclusion. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out in the Equalities Act 2010.
