Our Head Office team is here to support everything our hotels and operations do, helping our people create the thoughtful, characterful experiences our guests know and love. Based in the heart of the New Forest, we’re home to a wide range of specialist roles that occasionally become available, including People, Finance, Brand & Marketing, Commercial and Interiors. We also have ad hoc and group roles supporting our wider operations, from kitchen, bar and wine to garden & grounds, IT and Sustainability – all working together to look after our houses and the people in it.
Contact with the Central Reservations team is the start of the experience for most.
The Central Reservations Team achieve customer satisfaction and room revenue goals whilst handling multiple queries simultaneously via phone, email and live chat with enthusiasm and personality. We communicate closely with the hotel team. In doing so, we help deliver on our guests’ expectations to ensure all have an enjoyable visit.
We are a close-knit team which has a depth of knowledge covering all hotels in our expanding group. Therefore, we are able to offer personal recommendations to all enquiries.
An exciting and positively challenging operation… There is never a quiet day in the office!
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